Mbanq as-a-Service

The managed-services layer behind your financial platform.

Deliver regulated financial products through a comprehensive managed-services model. Mbanq provides the technology, teams, and operational processes that help institutions build and scale compliant financial platforms.

Available as modular services or fully managed programs.

Talk to our team
Delivered by in-house specialists and expert teams
Services covering every operational function
Supports clients across markets and regulatory environments
Available standalone or as fully managed programs
Compliance & Regulatory

Compliance & Regulatory

End-to-end compliance and regulatory services. Mbanq’s in-house experts manage compliance and regulatory processes, from policy design and KYC onboarding to AML monitoring, reporting, and audit preparation.

Policy & Procedures

Compliance framework and policy design

Mbanq's compliance experts design comprehensive compliance frameworks tailored to your regulatory environment and business model. From policy development to implementation and ongoing administration.

  • Policy design and documentation
  • Regulatory requirement mapping
  • Compliance audit preparation
  • Ongoing policy updates and maintenance
KYC & Onboarding

Know Your Customer and customer onboarding

Full KYC program implementation including customer identity verification, beneficial ownership assessment, and risk-based customer onboarding. Integrated with your platform.

  • Identity verification and document review
  • Beneficial ownership assessment
  • Risk-based customer categorization
  • Automated onboarding workflows

Payments & Money Movement

Payment processing infrastructure and managed services. Mbanq provides technology and operational services for domestic and international payment processing, disbursements, subscriptions, B2B payments, and cross-border payment workflows with FX capabilities.

Payments & Money Movement
Payment Processing
Domestic and international payments
›
Cross-Border & FX
Cross-border payment workflows and FX capabilities
›

Infrastructure for real-time payment processing across multiple channels and markets. ACH, wire, card network processing, and real-time payment infrastructure integrated into your platform.

  • ACH and wire processing
  • Real-time payment networks
  • Card network processing
  • Settlement and reconciliation

Cross-border payment infrastructure with integrated FX handling, SWIFT processing, and multi-currency support for global payments at scale.

  • SWIFT processing
  • FX conversion and pricing
  • Multi-currency accounts
  • Correspondent banking relationships
💰

Lending & Credit

Lending infrastructure and credit program management. White-label credit cards, loans, and credit lines delivered through compliance, underwriting, servicing, and collections capabilities.

Credit Products

Credit cards, loans, and credit lines

Broad range of credit products available through a white-label framework. Consumer and business credit cards, personal and business credit lines, term loans, and structured credit products.

  • Consumer credit cards
  • Business credit cards
  • Personal credit lines
  • Business credit lines and term loans
Underwriting & Servicing

Credit assessment and account management

Underwriting services, credit decisioning tools, account servicing, collections management, and recovery processes. From initial application through charge-off management.

  • Credit underwriting and decisioning
  • Account servicing and maintenance
  • Collections and recovery
  • Portfolio analytics and reporting
🏦

Account Operations

Account lifecycle management services. Mbanq manages account setup, maintenance, and closure at scale, with reconciliation and reporting processes aligned to applicable regulatory requirements.

Account Management

Account setup and lifecycle management

Full account opening, maintenance, modification, and closure processes. Handling regulatory requirements, data governance, and compliance throughout the account lifecycle.

  • Account opening and activation
  • Account maintenance and modifications
  • Account reconciliation
  • Regulatory alignment throughout lifecycle
Reporting & Compliance

Regulatory reporting and reconciliation

Comprehensive regulatory reporting, reconciliation, and audit support. CTR, SAR, regulatory reporting workflows, and audit trail maintenance.

  • CTR and SAR reporting management
  • Regulatory reporting administration and submission management
  • Reconciliation and settlement
  • Audit support and documentation
📞

Customer Contact Center

24/7 multilingual contact center services. Mbanq provides customer service across voice, chat, email, and messaging channels with agents, automation, quality assurance, and workforce management.

Support Operations

24/7 multichannel customer support

Full contact center operations covering voice, chat, email, messaging, and social media. Multilingual support with trained agents, IVR automation, and routing optimization.

  • 24/7 phone support
  • Chat and messaging
  • Email support
  • IVR and automation
Quality & Analytics

Quality assurance and performance analytics

Ongoing quality monitoring, call recording and review, customer satisfaction tracking, and workforce management to improve customer service performance.

  • Quality assurance and monitoring
  • Customer satisfaction tracking
  • Performance analytics
  • Workforce management and scheduling
📊

Data & Insights

Analytics and data infrastructure. AI-powered analytics applied to customer and operational data. Machine learning models identify trends, detect anomalies, and generate operational insights.

Analytics & Intelligence

AI-powered analytics and insights

Machine learning and AI applied to your data. Real-time analytics dashboards, customer behavior analysis, trend identification, and anomaly detection.

  • Machine learning models
  • Behavioral analytics
  • Real-time dashboards
  • Predictive analytics
Risk & Fraud
  • Fraud detection and fraud-risk monitoring

    • Advanced fraud detection, risk scoring, and anomaly identification. Pattern recognition across transactions, customer behavior, and network analysis.

    • Fraud detection and prevention
    • Risk scoring models
    • Transaction monitoring
    • Pattern and anomaly detection

    The right combination of services depends on your platform and market.

    Mbanq teams work with clients to define the appropriate service model, whether a single function or a fully managed service model.

    Talk to us Explore the platform